Sales / Operations Assistant

Key Responsibilities

• Serve as the primary point of contact for inbound inquiries across phone, email, chat, and social platforms, ensuring timely and professional responses.
• Assist customers with questions, estimates, booking confirmations, rescheduling, cancellations, and follow-ups, maintaining a calm and customer-first approach at all times.
• Support sales operations by managing lead inquiries, sending quotes, and guiding customers through the booking process with accuracy and confidence.
• Coordinate closely with cleaners and internal team members to confirm schedules, coverage, and last-minute changes to ensure smooth service delivery.
• Maintain accurate and up-to-date customer and cleaner records, including CRM updates and internal tracking sheets.
• Prepare basic daily or weekly reports related to inquiries, bookings, cancellations, and customer feedback.
• Provide ongoing administrative and operational support, including file organization, message handling, and internal communication tasks as assigned.

Qualifications

• Prior experience in sales support, operations assistance, receptionist work, customer service, or administrative roles.
• Strong written and verbal communication skills with a professional, clear, and confident tone.
• Excellent multitasking and organizational skills, with the ability to manage competing priorities in a fast-paced environment.
• Confident phone presence and a strong customer-service mindset.
• Comfortable working with CRM systems, Google Workspace, spreadsheets, and online scheduling tools.
• Ability to work independently in a remote setup while maintaining accountability, reliability, and professionalism.

About You