Associate Director, Admissions

Job Description

JOB  DETAILS

• Directs the daily operations of an Admissions team
• Provides coaching on live and recorded calls
• Develops and conducts training programs to improve Enrollment Advisors’ skills
• Serves as a mentor and guide to each of his or her team members
• Develops and implements short- and long-term strategies to recruit Applicants
• Ensures that team application conversion targets are achieved, relating to the University’s application conversion targets
• Provides leadership to the process of effectively working and managing lead and applicant flow
• Prepares and maintains conversion rates and related reports
• Ensures Enrollment Advisors follow up via telephone or email with assigned leads
• Ensures Enrollment Advisors are documenting communications within the system
• Tracks and monitors schedules and attendance
• Administers payroll and timecard reporting for team members
• Ensures Enrollment Advisors are consistently on task
• Oversees the entire Admissions and Enrollment floor in the absence of the Director of Admissions
• Attends Enrollment Leadership Team meetings
• Upholds the University standard of conduct and all other policies and procedures
• Identifies opportunities and recommends changes to improve the University
• Participates in training and continuous education to improve skill set
• Other duties as assigned
• Reasonable and consistent attendance to fulfill requirements of the position

• This position has supervisory responsibility for Enrollment Advisors

• Bachelor’s degree required
• Five (5) years Enrollment, Admissions, or Sales/Operations experience
• Three (3) years leadership experience preferred
• Experience in higher education preferred
• Experience working in a technology-driven enterprise preferred
• All skills, abilities and qualifications will be considered for minimum requirements
• Exceptions may be made on a case-by-case basis

• Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
• Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
• Knowledge of academic and business workings of a higher education institution
• Knowledge of financial aid processes
• Knowledge of leadership principles and practices
• Skill in verbal and written communication
• Skill in operating equipment, such as personal computer, fax, copier, phone system
• Ability to use and facilitate online communications
• Ability to problem-solve
• Ability to understand and interpret the needs of prospective Learners
• Ability to compute and comprehend rates, ratios and percentages
• Ability to effectively present information and respond to questions from prospective Learners, University associates licensing and accrediting agencies and the general public
• Ability to collaborate effectively with others
• Ability to build and motivate a team
• Demonstrated ability with enrollment information systems and web-based recruitment
• Strong analytical and critical thinking skills
• Excellent customer service and communication skills
• Proficient with Microsoft Word and other applications in the Microsoft Office suite

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