Customer Service Representative

Job Description

JOB  SUMMARY

Other job functions include but will not be limited to:

• Must be able to multitask and efficiently function in a fast paced environment.
• Provide positive, and understanding support to customers through active listening.
• Ability to assist in a wide variety of questions/concerns from our golfing customers through appropriate responses and procedures.
• Support fellow co-workers to achieve a positive work environment and company goals.
• Enhance and maintain customer relations through phone calls / emails / Live Chat.
• Work with multiple departments to find quick and effective solutions.
• Perform other related duties and tasks as assigned

Experience / Skills Required:

The experience and skill sets required to handle the job responsibilities of this position are as follows:

• Golf equipment sales / experience is preferred
• General golf product knowledge of all of the major brands preferred; but not mandatory
• 3+ years working with the general public in a customer service environment
• Possess excellent customer service skills
• Conceptual understanding of the Amazon, eBay and other marketplaces and online shopping experience
• Ability to demonstrate appropriate empathy for a customer’s point of view

• Ability to communicate with customers and quickly develop a trust-based relationship
• Effective written and verbal communication skills
• Strong attention to detail, initiative and multi-tasking capabilities
• Exceptional organizational and time management techniques
• Ability to work independently and remotely, yet within a team environment
• Experience utilizing Point of Sale (POS) and/or order management and phone queue systems
• Computer literate and competent in the use of Microsoft Office™ applications, including MS Outlook, MS Word, and MS Excel
• Problem solving skills required
• Ability to type a minimum of 40 WPM

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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