Patient Billing Associate

Job Description

JOB  DETAILS

ESSENTIAL DUTIES:

• Ensure patients statements are generating appropriately, reconciling patient balances identified in the revenue cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system.
• Supports call center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement.
• Works with the patient to establish payment terms consistent with Kestra policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts.
• Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds.
• Research and resolve patient billing concerns, escalating issues as appropriate to leadership.
• Identify if specific receivables are to be qualified as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve open accounts receivable (AR).
• Initiate patient outbound calls to drive patient cash collections.
• Identify and communicate issues leading to patient complaints to supervisor, enabling continuous process improvement and a positive customer experience.
• Review and complete daily /weekly tasks to achieve patient collection goals.
• Assist in the development of training materials that will be shared across functions.
• • Adhere to Pledge of Confidentiality
  • • • Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.

COMPETENCIES:

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

QUALIFICATIONS:

Education/Experience Required:

• 5 years of experience in the healthcare billing and/or collection environment
• 3 years of experience in healthcare customer service environment
• Proficiency with Microsoft Office Word, Excel, and PowerPoint

Preferred:

• 1 year in DME/HME environment
• Experience with Bonafide and/or CollectPlus
• Experience with Salesforce

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#PA2ASSISTRevolution
#GlobalAssistantConnect
#BusinessEmpowerment
#VirtualPAPlatform #SkillMatchmaking
#EfficientAssistance
#QualityServiceConnection
#SimplifyDelegateThrive
#PA2ASSISTImpact
#EmpoweringCollaboration