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Associate Director Reporting and Analysis

Assistant director
Full Time
Application ends: August 10, 2026
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Job Overview

  • Date Posted
    May 10, 2026
  • Location
    Remote
  • Expiration date
    August 10, 2026

Job Description

JOB   DETAILS

Requirements
  • A bachelor’s degree and 3+ years’ experience with tools such as Tableau, AWS,and Salesforce, or similar platforms
  • Advanced skills in Excel (e.g.,complex formulas, pivot tables, etc.)and strong data visualization capabilities
  • Proven ability to work with large datasets and translate them into actionable insights
  • Strong consultative, analytical, planning, and organizational skills
  • A hands-on, execution-oriented mindset with a bias toward impact
  • An ease working in undefined situations and evidence of creating clarity and path forward
  • The ability to travel 4-6times a year to College Board offices or on behalf of College Board business
  • Authorization to work in the United States
  • There is a strong preference for candidates who have experience working in or with call center operations
Responsibilities
  • Translate complex operational data intoclear, actionable insights that drive measurable improvementsin customer experience, efficiency, and team performance
  • Identifyroot causes of performance gaps(e.g., call drivers, volume spikes, resolution inefficiencies) and recommend specific actions to address them
  • Equip leaders to quickly understand performance, what is driving it, and what actions will have the greatest impact
  • Shift reporting from retrospective summaries to forward-looking insights that influence decisions and outcomes
  • Own the insight layer for Business Reviews with senior leadership, ensuring discussions focus on what matters most, highlight risks and tradeoffs, and drive clear decisions and follow-up actions
  • Partner withCEEsenior leaders to define success metrics, targets, and performance narratives
  • Proactively surface trends and emerging risks before theyimpact performance
  • Build efficient, scalable reporting solutionsthat significantly reducemanual reporting efforts
  • Standardize key metrics so leadersoperatefrom a shared understanding of performance and success
  • Design dashboards and reporting that provide real-time clarity into performance across programs, channels, and teams
  • Ensure reporting tools (e.g.,Tableau, Salesforce, AWS, vendor platforms)are usedconsistentlyto enable faster, better decision-making
  • Serve as the go-to expert for translating data into business-relevant insights and recommendations
  • Partner cross-functionallywithTechnology, Operations,andProgram teamstoimprove data quality and accessibility, andidentifynew opportunities to use data to drive performance
  • Proactivelyidentifyopportunities to use data to improve performance and influence priorities
  • Advocate for changes in reporting, tools, or processes that will increase clarity, speed, and impact of decision-making
  • Leaders consistently use your insights totake actionand improve results
  • Business Reviews are decision-focused, not data-heavy
  • Performance issues areidentifiedearly and addressed at the root cause
  • Reporting is trusted, standardized, and drives alignment across teams
  • The organization spends less time producing reports and more time acting on insights
Desired Qualifications
  • There is a strong preference for candidates who have experience working in or with call center operations

 

 

 

 

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