Office Administrator

Job Description

ABOUT JOB

we are seeking a dedicated Office Administrator . Join our team of friendly professionals who are passionate about supporting pet owners and pride themselves on delivering exceptional customer service during a very emotional time.

Key Duties:

• Perform general office duties
• Answer incoming calls
• Liaise with customers, including making arrangements for deceased pets
• Coordinate daily office tasks, including scheduling collections and deliveries
• Communicate with staff and prioritise collections
• Process payments and invoices
• Handle customer and vet inquiries via phone and email
• Manage emotional customer interactions at reception and over the phone

Qualities We Are Looking For:

• Previous customer service and administrative experience
• Exceptional customer service and communication skills
• Compassionate and caring demeanour with an excellent phone manner
• Proficiency in Microsoft & MAC OS programs and excellent computer skills
• Strong organisational skills and attention to detail while following systems
• Motivation to work independently in a busy environment
• Ability to handle emotional situations with empathy and professionalism
• Experience with Xero (preferred but not essential)
• Compassionate nature and a love for animals
• Flexibility to assist in both admin offices as required

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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