Office Administrator / Front Desk

Job Description

JOB SUMMARY

Our client is seeking for an Office Administrator / Front Desk

The person in this position will do a number of customer service, administrative tasks

SCHEDULE

Sunday – Thursday

Shift Times: Sunday: 9:45 am – 6:15 pm, weekdays 10:45 am – 7:15 pm with a slightly different shift on Tuesday and potentially Thursday.

*Candidates with full time interest that request a slightly different schedule that includes one weekend day are encouraged to apply

DUTIES & RESPONSIBILITIES

● Consistently represent the organization in a welcoming, professional, and empathetic manner in handling all of the face to face interactions in the adoption center.

● Understands how each department operates to serve as an extension of volunteer adoptions, foster, medical, and development to confidently speak to the array of questions that cross the front desk.

● Provide support to all of our various teams both directly and indirectly:

● Answer phones, take messages and handle all administrative duties in a timely manner. Be able to think quickly while keeping your poise during busy stretches.

● Assist adopters and fosters by answering their initial questions and starting them with the application processes.

● Scan, save and appropriately file all vet, shelter, and adoption related paperwork for each dog.

● Comfortable selling and restocking our retail store, ideally someone who has had retail/sales experience in the past can take over this entire function of our organization.

● Handle shipping logistics for merchandise ordered online with additional support around the annual auction.

● Work seamlessly with co-workers to pass off information from the weekdays to weekends.

QUALITIES

● Must have excellent customer service experience, proven attention to detail, good organizational and time management skills.

● Must be a team player and have a positive attitude. Personable, professional, upbeat and energetic.

● Ability to communicate skillfully and effectively with a diverse community in a professional, pleasant, respectful manner and use good judgment.

● Must be gritty, exceptional with people and exhibit a calm demeanor during periods of stressful situations.

QUALIFICATIONS

● Must have at least 3+ years of experience in a customer service position.

● Must have at least 2+ years of experience in a sales (or similar) position.

● Must be able to sit at a desk in front of a computer for several hours. Constantly operates a computer and other office machinery.

● Must have proficiency with computers including word, excel, slack and google docs. Ability to learn new technology quickly.

BENEFITS

• Opportunity to join a fantastic team at an incredibly rewarding rescue organization
• Competitive pay with sick time
• Full time only – Medial, dental, and vision benefits for you and eligible dependents, Holiday pay, and Paid Time Off

Pay: $19.50 – $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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