Sr Customer Service Representative

Job Description

JOB  DETAILS

What will you do?

• Deliver and maintain unparalleled service, working with all departments to accelerate the customer experience.
• Support the overall strategy for assigned accounts, incorporating business unit-level account goals and objectives.
• Participate in and support regular account reviews and business updates with key partners, and proactively communicate critical opportunities or issues internally, including forwarding leads to sales for qualification.
• Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
• Communicate effectively with customers and employees, working together for outstanding results.
• Ensure compliance with processes around regulated activities and follow the company’s quality systems, ISO 9000, and operating procedures.
• Maintain a professional and positive outlook whilst being committed to the core values of Integrity, Intensity, Innovation and Involvement.
• Involvement in identifying and defining problem areas for improvement.

The successful candidate will have:

• Tertiary qualifications in science or a related degree are preferred.
• Excellent computer literacy and learning new concepts and packages as needed.
• Ability to remain professional and composed when presented with complicated circumstances.
• Strong results, focus and attention to detail.
• Excellent interpersonal and communication skills with the ability to achieve results.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#PA2ASSISTRevolution
#GlobalAssistantConnect
#BusinessEmpowerment
#VirtualPAPlatform #SkillMatchmaking
#EfficientAssistance
#QualityServiceConnection
#SimplifyDelegateThrive
#PA2ASSISTImpact
#EmpoweringCollaboration