Customer Service Representative

Job Requirements & Responsibilities

• Handle incoming calls and emails from customers promptly and professionally.
• Engage with customers to understand their needs and provide accurate information.
• Send order confirmations: Confirm details of customer orders.
• Order Status: Keep customers informed about their order progress.
• Shipment Tracking: Assist with tracking shipments.
• Backorders: Communicate anticipated availability.
• Order Changes: Process modifications efficiently.

ORDER MANAGEMENT

• Handle incoming calls and emails from customers promptly and professionally.
• Engage with customers to understand their needs and provide accurate information.
• Send order confirmations: Confirm details of customer orders.
• Order Status: Keep customers informed about their order progress.
• Shipment Tracking: Assist with tracking shipments.
• Backorders: Communicate anticipated availability.
• Order Changes: Process modifications efficiently.

QUALIFICATIONS

• Education: High school diploma or equivalent; college degree preferred
• Experience: 2+ years’ experience in Customer Service and Order Entry, manufacturing industry experience a plus
• Communication Skills: Excellent verbal and written communication skills
• Attention to Detail: Accuracy is essential in order processing and customer interactions.
• Collaborative Approach: Ability to work collaboratively with colleagues across departments.
• Problem-Solving: Proactive problem-solving skills to address customer inquiries effectively.
• Adaptability: Comfortable working in a fast-paced environment.
• Technical Skills: Microsoft Office skills; experience with ERP systems a plus