Virtual Assistant

Job Description

ABOUT JOB

Our client is seeking a trustworthy, compassionate, and detail-oriented Virtual Assistant. The Virtual Assistant serves as the first point of contact for many of our culturally diverse clients. This role is responsible for ensuring a smooth, positive experience by managing scheduling, communication, administrative workflows, and supporting clinicians behind the scenes.

Responsibilities

• Respond professionally to emails and client inquiries
• Schedule, reschedule, and confirm appointments
• Verify insurance eligibility and benefits
• Send intake paperwork and monitor completion
• Maintain accurate client records within the electronic health record (EHR)
• Assist with billing/insurance-related administrative tasks
• Monitor practice inboxes and ensure timely follow-up
• Maintain strict HIPAA compliance and client confidentiality
• Support day-to-day administrative operations
• Assist with special projects and practice growth initiatives as assigned

Required Qualifications

• Minimum 2 years of administrative or customer service experience
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to prioritize multiple tasks independently
• Comfortable learning and using technology, including EHR systems and Microsoft Office or Google Workspace
• Professional, dependable, and detail-oriented
• Reliable high-speed internet and private home workspace
• Ability to maintain confidentiality and exercise sound judgment

Preferred Qualifications

• Bachelor’s degree in psychology, healthcare administration, social work, public health, or a related field
• Previous experience in a medical, behavioral health, or private practice setting
• Experience with insurance verification and managing claim issues
• Familiarity with HIPAA requirements

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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