Online Virtual Assistant

Job Description

ABOUT JOB

We are looking for a highly motivated, reliable, and personable Social Media Sales & Customer Relations Specialist to join a growing digital creator business.

Our social media presence is currently experiencing significant growth, and we are proactively building our team before demand increases substantially. The goal is to have a trained, dependable team member already in place and familiar with our systems when audience growth and customer volume accelerate.

This is an excellent opportunity for someone who enjoys working independently, communicating with customers, building relationships, and contributing directly to sales and customer retention.

What You’ll Do

• Manage and respond to customer messages in a timely and professional manner
• Build and maintain strong customer relationships
• Identify opportunities to increase customer engagement and sales
• Maintain relationships with high-value and repeat customers
• Follow established communication, sales, and customer-service guidelines
• Keep detailed notes and records regarding customer interactions when required
• Recognize customer needs and provide appropriate recommendations
• Help maximize customer retention and long-term value
• Monitor incoming messages and prioritize responses appropriately
• Work independently while maintaining consistent communication with management
• Learn and follow our brand voice, procedures, and sales strategy
• Maintain strict confidentiality regarding business operations and customer information

What We’re Looking For

The ideal candidate is:

• Extremely reliable and committed
• Self-motivated and able to work independently from home
• An excellent written communicator
• Comfortable with sales and relationship-building
• Naturally personable and confident communicating with customers
• Detail-oriented and organized
• Comfortable working toward measurable performance goals
• Able to maintain professionalism and consistency during repetitive or high-volume messaging periods
• Available to increase hours when business demand increases
• Comfortable working with flexible scheduling
• Discreet and capable of handling confidential business information

Experience

Previous experience in sales, customer service, social media management, online messaging, account management, or digital sales is strongly preferred.

Previous experience working in a similar messaging-based sales or customer-retention role is a significant advantage.

Applicants with relevant professional references are strongly preferred.

Please provide at least 2 professional references, including their contact information and a brief description of your previous working relationship.

Schedule & Hours

This position is intended to begin at approximately 30 hours per week, but actual hours may initially be lower depending on customer volume and training requirements.

During the initial training period, you may work approximately 15 hours per week or another mutually agreed-upon schedule. As business volume increases, hours are expected to increase accordingly.

This position is best suited for someone looking for a flexible part-time role with the potential for increased hours as the business grows.

Compensation & Performance Bonuses

Starting wage: $10/hour

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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