Customer Service Assistant

Job Description

ABOUT JOB

We’re looking for a friendly and organized Customer Service Assistant to be the first point of contact for our customers.  This is a paid position ideal for someone who enjoys helping people, working with data, and learning new systems.

What You’ll Do

• Record and track customer interactions accurately in databases and records management systems
• Use Microsoft Office (Word, Excel, Outlook) to create reports, correspondence, and documentation
• Organize and file customer records alphabetically and numerically for easy retrieval
• Search internal databases and online resources to provide information and support customer requests
• Perform accurate and efficient data entry
• Maintain filing systems, update records, and support data collection efforts
• Contribute to overall productivity by keeping documentation organized and up to date
• Provide timely follow-up on customer inquiries and escalate issues when needed

What You’ll Bring

• Strong written and verbal communication skills with a clear, professional tone
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort using databases
• Experience with alphabetical and numerical filing systems
• Excellent organizational skills and the ability to prioritize in a busy environment
• Technical comfort with software troubleshooting and data entry
• Ability to handle multiple tasks while maintaining accuracy and efficiency
• Friendly, approachable customer service style
• Basic research skills using online resources and internal databases
• Comfort working with computers, productivity software, and data collection tools

Preferred (Nice to Have):

• Previous experience in a customer service, administrative, or records management role
• Familiarity with CRM systems or similar customer databases

Why Join Us

• Paid position with opportunities to build customer service, administrative, and records management skills
• Supportive team environment with room to grow
• Hands-on experience with databases, office technology, and customer support processes

Pay: From $23.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Professional development assistance

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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