Customer Service Insurance Assistant, Commercial

Job Responsibilities:

• Enters and retrieves information of varying complexity using computer systems and applications to update records, obtain information for others and respond independently to most questions and problems.
• Uses intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, taking payments, correspondence, and process other insurance transactions to provide customer service and support. Performs other duties as needed.
• Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.
• Adheres to a daily schedule to help maintain phone and offline service levels.
• Interacts with other departments including underwriting and billing to help resolve customer requests.

• High School Diploma or equivalent
• Minimum of 1-2 years of relevant customer service or administrative experience is preferred.
• Proficiency with computers is mandatory.
• Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast-paced structured teamwork environment is required.
• Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.
• Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department’s policies and procedures.