Virtual Receptionist

Job Description

ABOUT JOB

We’re expanding our Arizona-based team and are on the lookout for dynamic, dedicated, and delightful Virtual Receptionists to work from the comfort of home. If you’ve got the right attitude and a passion for people, you might just be our next superstar!

What You’ll Do

As a Virtual Receptionist, you’ll:

· Answer incoming calls with professionalism, warmth, and confidence.

· Deliver world-class customer service while representing our clients’ brands.

· Accurately take and forward messages, schedule appointments, and handle inquiries with care.

· Create a seamless caller experience by being friendly, helpful, and proactive on every call.

What We’re Looking For

You’ll thrive in this role if you have:

· Prior call center or fast-paced customer service experience.

· A clear, pleasant speaking voice and polished phone etiquette.

· Strong computer skills with a typing speed of at least 40 WPM.

· Exceptional attention to detail and a natural ability to multitask.

· A positive, team-first mindset with a professional attitude—and yes, a sense of humor goes a long way!

What You’ll Need to Work from Home

· A quiet, distraction-free workspace with a desk and comfy office chair.

· Adequate lighting to keep you focused and energized.

· Reliable internet: Minimum speeds – Download: 85 Mbps | Upload: 30 Mbps.

· Equipment that meets the following requirements:

o Operating System: Windows 10+ or macOS Big Sur+

o Browser: Latest version of Chrome

o Processor: Intel i5 or Ryzen 5

o RAM: 8GB or more

o Headset: USB or mic jack compatible – we’ll provide the headset!

Qualifications

· High school diploma or equivalent

· At least 1 year of customer service experience

· Reliable attendance record and self-driven work ethic

· Ability to perform in a fast-paced, ever-changing environment

· Passion for exceeding expectations and delivering excellence

Compensation & Perks

· Competitive base salary

· Performance incentives and extra pay for handling Corporate or Spanish-language calls

· Paid training and development opportunities

· 40 hours Paid Time Off + 40 hours Paid Sick Leave

· 6 Paid Public Holidays

· Health benefits: Medical, dental, vision

· 401(k) with company match

Job Type: Full-time

Pay: $18.25 – $18.26 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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