Our privacy responsibilities

PA2ASSIST.com (“PA 2 ASSIST LTD“) is subject to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). The APPs govern how PA2ASSIST.com handles personal information. ‘Personal information’ refers to information or an opinion on an identified individual or someone who may fairly be identified. The Privacy Policy of PA 2 ASSIST LTD applies to any personal information collected and/or stored by the organization. This Privacy Policy also describes how we handle ‘personal data’ concerning individuals in the European Union (EU), as required by the General Data Protection Regulation (GDPR). We will frequently evaluate and update this policy.

The sorts of personal information we gather and maintain

We gather personal information from our users in order to deliver goods, services, and customer support. Our goods, services, and customer support are available via a variety of channels, including but not limited to websites, phone applications, email, and telephone. The personal data we gather may be affected by the platform and the product, service, or support with which you engage. Not all of the information we seek, collect, and process is considered “Personal Information” since it does not identify you as a distinct natural person. This will include the bulk of “User Generated Content” that you supply to us with the aim to share with other users. This privacy policy does not apply to such “Non-Personal Information”. However, since non-personal information may be aggregated or connected with existing personal information, it will be considered as personal information. To provide openness, this privacy policy will include both categories of information. In certain cases, users may give us personal information without our asking for it, or via techniques not intended for the collecting of specific categories of data. While we may take reasonable precautions to secure this data, the user will have circumvented our systems, procedures, and control, therefore the information submitted will not be subject to this privacy policy. Users may give us personal information via channels outside our control, such as social media or forums. While our Privacy Policy governs any information we gather, the platform via which it was provided has its own Privacy Policy.

How We Collect Personal Information

Information that you expressly provide us While using our goods and services, you may be requested to give some personal information. This might occur via our website, apps, online chat platforms, phone, paper forms, or in-person encounters. We will provide you with a Collection Notice at the time that explains how we will use the personal information we are requesting. The notification might be written or verbal. We may seek, collect, and handle the following information:

• Account Information – username, password, and profile picture.
• Contact Information: email address, phone number.
• Location information includes physical location, billing address, and timezone.
• Identity Details: complete name, evidence of identity (e.g., driver’s license, passport), proof of address (e.g., utility bill), and a picture of the user.
• Financial information includes credit card information, wire transfer information, payment processor information (such as Skrill or PayPal), and tax numbers.
• User Generated Content (UGC) includes project descriptions and attachments, bid descriptions, user profiles, user reviews, contest descriptions and attachments, and user communications.

Information we get from others Users may grant us permission to link to their accounts on other platforms and acquire personal information. This includes, but not limited to, Facebook, LinkedIn, and Google. This Privacy Policy will govern the information we gather. Users may prevent us from gathering data from other platforms by denying us access to the other platform or contacting our support staff. Users may invite non-users to our site by supplying contact information such as email addresses. In these cases, we shall collect and keep the information in order to contact the non-user and avoid misuse of the invitation systems. Your payment provider may transfer payment information to us for collection or processing. In certain cases, personal information about users may be obtained from public sources. We may collect and handle the following information:

• Basic Information – username and profile picture.
• Contact Information: email address, phone number.
• Location Information – Physical Address, Billing Address, and Timezone.
• Financial information includes payment account information (for example, PayPal’s email address and physical address) as well as wire transfer information.
• Contact list – email provider’s address book.
• User Generated Content (UGC) – user profile.

We gather information when you use our service. We keep track of all interactions with our users, including the goods, services, and customer assistance we offer. This includes how our users engage with our platform, such as when they browse a page or click a button. In order to provide some goods or services, we may passively gather your GPS coordinates from your device. When our platform seeks this data, most contemporary devices, including smartphones, show a permission request. When we are contacted, we may gather personal information related to the conversation. For example, if we are contacted by email, we will record the email address used. We may collect and handle the following information:

• Metadata includes IP addresses, machine and connection information, referring web pages, standard web log information, language settings, and timezone.
• Device information includes the device’s identity, kind, plugins, and hardware capabilities.
• Location refers to one’s GPS location.
• Actions include website views, button clicks, viewing duration, search phrases, and so on.

Links to other websites. Our website contains connections to third-party websites. These links may be from us, or they may show as user-generated material. We have no control over these connected sites, thus we cannot be held accountable for their behavior. Before sending your personal information to any other website, we recommend that you review the terms and conditions of use as well as the privacy policy. How do we utilize personal information? The information we seek, collect, and process is largely used to provide the product or service that users have requested. More precisely, your personal information may be used for the following purposes:

• to offer the service or product you’ve requested.
• to facilitate the drafting of a User Contract (see Terms of Service for additional details);
• to give you with technical or other help;
• to reply to a complaint or answer inquiries about our services;
• to market our other programs, goods, or services that may be of interest to you (unless you have opted out of such communications);
• to enable debugging, testing, and other operations on our systems;
• to undertake data analysis, research, and otherwise grow and enhance our platforms;
• to comply with legal and regulatory responsibilities;
• Unless otherwise authorized or required by law; or
• Unless you withdraw your permission, we may use your information for other reasons.

The ‘lawful processing’ grounds upon which we shall utilize personal information about our users include (but are not limited to):

• When a user has provided permission;
• where required for the fulfillment of a contract to which the user is a party.
• Processing is required for compliance with our legal requirements.
• Processing is required to safeguard the vital interests of our users or other natural persons.
• Processing is done to further our legitimate interests, which do not infringe on our users’ rights.

When it comes to pairing people with employment, we utilize automated decision-making. The major method we do this is by ranking users. These rankings are created by analyzing user provided material, user activity, and work outcomes; in this case, user generated content includes reviews that users get after finishing tasks. More information about these ranking guides is available in our community articles. Automated decision-making is also utilized to propose possible jobs to our users and as part of our marketplace security measures. By signing up with us, you consent to receive SMS notifications from us about marketplace activities, protection measures, identity confirmation, and other updates. We will never share your information with other parties for marketing reasons.

When we share personal information

Our third-party service providers. Our third-party service providers may hold, transport, or process users’ personal information outside of Australia, including ‘in the cloud’. Our third-party service providers are contractually required to use your personal information only on our behalf and in accordance with our instructions. Our third-party service providers are:

• Cloud hosting, storage, networking, and other services
• SMS providers
• Payment and banking providers.
• Marketing and Analytics Providers
• Security providers

Third-party apps. The PA 2 ASSIST LTD API allows users to offer third-party apps access to their PA 2 ASSIST LTD account. Depending on the permissions provided, these programs may be able to access some personal information or perform activities on the users’ behalf. We do not control these third-party programs, and they will be subject to their respective privacy policies. Users may disable third-party programs from accessing their data via the settings. Other Disclosures and Transfers We may also release your personal information to other parties for the following reasons:

• as required to offer the service or product you have requested.
• We get court orders, subpoenas, or other demands for information from law enforcement;
• if otherwise authorized or required by law;
• With your permission, I may use it for other reasons. 

Because we operate solely within the United Kingdom, your personal information is handled only by workers based in the UK. PA 2 ASSIST LTD now operates exclusively from the United Kingdom.

Access, correct, or download your personal information

You have the right to seek access to the personal information that PA 2 ASSIST LTD has on you. Unless an exemption applies, we must provide you with access to the personal information we have about you within a reasonable timeframe and at no cost. Logging into your account provides access to the majority of your personal information. If you want to obtain information that isn’t available on the platform or download all of your personal information in a portable data format, please contact our Privacy Officer. You also have the right to request that we update any personal information we have on you. All of your personal information may be modified via the user settings pages. If you need help, please contact our customer service. Exercising Your Other Rights You have a variety of additional rights in connection to the personal data that PA 2 ASSIST LTD keeps about you; however, there may be limitations to how you may use these rights. This is mostly due to the nature of the goods and services we provide. Much of the data we gather is used to facilitate contracts between users, facilitate payments, and safeguard legitimate users of our marketplace; these data uses are covered by the rights listed below. You possess the right to:

• Request human review of automated decision-making or profiling.
• Opt out of direct marketing and marketing profiling.
• erasure
• Temporary processing constraint. 

Human review of automated decision making / profiling – In the case of our ranking algorithms, this right cannot be exercised since ranking is a vital component of the marketplace in which users engage; opting out would result in the inability to participate in the marketplace. Humans already examine decisions that influence marketplace security. Direct marketing and profiling – Through the settings page, individuals may decide which emails they receive. Erasure – The majority of personal information and user-generated material cannot be removed since they are essential to maintain user contracts, record financial transactions, and safeguard other genuine marketplace users. Non-personal data that may be connected to personal data will be destroyed or anonymized separately from the personal data. Temporary processing limitation – you may exercise this right in specific situations, such as if you feel the personal data we hold is inaccurate or if we do not have reasonable reasons to process your information. In any case, you may exercise your right by contacting our privacy officer. Unless otherwise noted, users may exercise any of the rights listed above by contacting our Privacy Officer.