Associate Account Manager
Job Overview
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Date PostedMay 10, 2026
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LocationRemote
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Expiration dateAugust 10, 2026
Job Description
JOB DETAILS
- High school diploma or G.E.D. (Required)
- 0 – 2 years of customer service experience. (Required)
- Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
- Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
- Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate
- Responds to all cancellation requests in alignment with the established escalation policy
- Proactively communicates with or responds to customers in support of company pricing initiatives
- Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals
- Responsible for capturing customer emails, minimizing rate restrictions and customer credits
- Increases customer penetration by selling full suite of Republic Services products
- Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships
- Performs other job-related duties as assigned
- Waste or transportation industry experience
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