Assistant Project Manager
Job Overview
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Date PostedJune 22, 2026
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LocationRemote
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Expiration dateSeptember 22, 2026
Job Description
JOB SUMMARY
- 2+ years of experience in social media moderation, community management, or support operations.
- Strong familiarity with digital communities and platforms such as Reddit, Discord, Instagram, Facebook, X/Twitter, TikTok, and forums.
- Understanding of moderation strategies, community standards, brand voice, and trust & safety protocols.
- Experience working in remote, fast-paced environments with distributed teams.
- Strong communication and organizational skills; able to juggle multiple priorities with attention to detail.
- Operational Support & Project Coordination
- Support the Project Manager in executing daily operations for social media moderation and community management projects.
- Assist in onboarding/offboarding moderators, leads, and contractors across diverse platforms and communities.
- Help manage real-time coverage needs, shift scheduling, and Mod grouping based on engagement trends and project forecasts.
- Monitor Slack and other project communications to provide real-time support to moderators and flag/escalate issues as needed.
- Maintain detailed documentation, including schedules, SOPs, escalation logs, and project compliance trackers.
- Track daily performance metrics, productivity data, and QA outcomes to support project health and insights.
- Community Moderation & Engagement Oversight
- Assist with enforcing brand voice, tone, and platform-specific moderation rules across Reddit, Discord, Facebook, Instagram, TikTok, X/Twitter, forums, and other platforms.
- Proactively flag trends, sentiment shifts, or engagement anomalies to PMs and clients.
- Contribute to the refinement and evolution of moderation and engagement playbooks.
- Partner with Leads and Mods to ensure consistency in community responses, moderation decisions, and audience experience.
- Quality Assurance & Team Development
- Conduct QA reviews and shadowing sessions to assess performance and consistency
- Deliver feedback and coaching to employee moderators and provide operational guidance to contractors.
- Assist in conducting 1:1s, performance check-ins, and team meetings that focus on continuous improvement and operational excellence.
- Identify opportunities to improve training materials, SOPs, and onboarding practices.
- Client Communication & Reporting
- Help prepare reports and updates for clients, including KPIs, performance trends, and escalation summaries.
- Join client calls as needed to represent real-time team performance, operational updates, and project insights.
- Assist with QBR preparation and contribute to client strategy sessions by providing on-the-ground perspective and community trend analysis.
- Build rapport with clients and represent their expectations internally to ensure project alignment.
- Proficient in tools such as Zendesk, Sprinklr, Asana, Khoros, Trello, or similar
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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