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Assistant Project Manager

Assistant Manager
Full Time
Application ends: September 4, 2026
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Job Overview

  • Date Posted
    June 4, 2026
  • Location
    Remote
  • Expiration date
    September 4, 2026

Job Description

JOB   DETAILS

Requirements
  • 2+ years of experience in social media moderation, community management, or support operations.
Responsibilities
  • Operational Support & Project Coordination: Support the Project Manager in executing daily operations for social media moderation and community management projects.
  • Assist in onboarding/offboarding moderators, leads, and contractors across diverse platforms and communities.
  • Help manage real-time coverage needs, shift scheduling, and Mod grouping based on engagement trends and project forecasts.
  • Monitor Slack and other project communications to provide real-time support to moderators and flag/escalate issues as needed.
  • Maintain detailed documentation, including schedules, SOPs, escalation logs, and project compliance trackers.
  • Track daily performance metrics, productivity data, and QA outcomes to support project health and insights.
  • Community Moderation & Engagement Oversight: Assist with enforcing brand voice, tone, and platform-specific moderation rules across Reddit, Discord, Facebook, Instagram, TikTok, X/Twitter, forums, and other platforms.
  • Proactively flag trends, sentiment shifts, or engagement anomalies to PMs and clients.
  • Contribute to the refinement and evolution of moderation and engagement playbooks.
  • Partner with Leads and Mods to ensure consistency in community responses, moderation decisions, and audience experience.
  • Quality Assurance & Team Development: Conduct QA reviews and shadowing sessions to assess performance and consistency; Deliver feedback and coaching to employee moderators and provide operational guidance to contractors.
  • Assist in conducting 1:1s, performance check-ins, and team meetings that focus on continuous improvement and operational excellence.
  • Identify opportunities to improve training materials, SOPs, and onboarding practices.
  • Client Communication & Reporting: Help prepare reports and updates for clients, including KPIs, performance trends, and escalation summaries.
  • Join client calls as needed to represent real-time team performance, operational updates, and project insights.
  • Assist with QBR preparation and contribute to client strategy sessions by providing on-the-ground perspective and community trend analysis.
  • Build rapport with clients and represent their expectations internally to ensure project alignment.
Desired Qualifications
  • Proficiency in tools such as Zendesk, Sprinklr, Asana, Khoros, Trello, or similar (preferred).
  • Passion for online communities, digital culture, and audience engagement.

 

 

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