Scheduling Coordinator

We currently have an opening for a Scheduling Coordinator to join our team.

Job Responsibilities

• Responsible for scheduling appointments and dispatching service technicians as needed.
• Answer daily service calls and requests, take messages.
• Must be able to communicate effectively verbally and in writing.
• Must be able to work well under occasional pressure or within deadlines.
• Works closely with service management to ensure customers are provided highest level of service.
• Ability to work well with engineers and technical people; handle stressful scenarios professionally. Communicate with all parties throughout the process.

Knowledge, Skills and Abilities

• Customer service experience required. Experience as a dispatcher preferred.
• Excellent organizational and follow-up skills.
• Proficient in the Microsoft office suite, especially Excel.Proficient with Google documents.
• Problem solving ability. Collaboration and teamwork.
• Attention to detail and strong organizational skills.
• Be able to work independently.
• Good time management skills