Administration and Customer Services Officer

Job Description

JOB DETAILS

We are seeking a dedicated and enthusiastic individual with a strong focus on attention to detail to join our fantastic team as an Administration and Customer Support Officer.

Key Responsibilities

• Manage a high volume of customer bookings and enquiries, ensuring prompt, courteous, and professional responses
• Coordinate with sales, installation, and service teams to support daily operations and maintain workflow efficiency
• Schedule appointments for sales consultations, installations, and service requests
• Complete all administrative tasks required to process sales and obtain appropriate client approvals
• Identify required materials for each job and liaise with relevant team members to ensure timely ordering
• Maintain accurate client and job records within the CRM system
• Confirm job completion with clients and support customer satisfaction initiatives, including obtaining feedback and reviews
• Perform additional administrative and support duties as required

Skills and Experience

• Strong attention to detail and ability to manage multiple tasks simultaneously
• Excellent written and verbal communication skills
• Exceptional customer service and interpersonal skills
• Ability to work independently, show initiative, and adapt to changing priorities
• High level of professionalism and integrity
• Proficiency in Microsoft Office Suite
• Experience with a garage door or construction company is desirable

What We Offer

• Attractive salary package
• A positive, supportive, and collaborative work environment
• Opportunities for professional growth and development
• Flexible working arrangements, including work-from-home options
• Permanent full-time role

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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