Administrative Assistant / Helpdesk Technician

Job Description

JOB   DETAILS

In this role, you’ll be the go-to person for medical providers and commercial operators using our client’s proprietary database system. One moment you might be walking someone through a technical hiccup, and the next you could be verifying credentials for a new user or creating a quick data pull for the client. You’ll be part of a close-knit team, working together to make sure nothing falls through the cracks and that every stakeholder feels supported.

You’ll be successful here if you:

• Naturally put people at ease, even over the phone.T
• Think on your feet and troubleshoot with confidence—knowing when to dig deeper and when to escalate to the next level for resolution.
• Stay organized and focused, even with shifting priorities.
• Enjoy collaborating with others and are equally comfortable working independently.
• Bring a positive, can-do attitude.

You’ll spend your days:

• Helping providers with technical issues and guiding them through solutions.
• Managing support tickets, emails, and calls—ensuring each is handled promptly and professionally.
• Verifying provider credentials to onboard new medical providers and keep current providers compliant.
• Maintaining accurate documentation and preparing reports as needed.
• Participating in team and client meetings to stay aligned and anticipate potential challenges.
• Pitching in with tasks and special projects as needed.

To join us, you’ll need:

• Proven experience providing excellent customer service in high-volume or fast-paced environments.
• Comfort using Microsoft Office, including Word, Excel, Outlook, Teams, and SharePoint.
• Strong organizational and time-management skills, with the ability to handle competing priorities.
• Excellent written and verbal communication skills.
• Strong problem-solving and keen attention to detail.
• Ability to obtain a Public Trust Clearance with a government agency.
• Must be a U.S. citizen.
• Bachelor’s degree or higher.
• Ability to work independently in a quiet, focused environment.
• Prior experience working remotely is strongly preferred.
• Previous call center experience is highly desirable.
• Prior IT helpdesk experience is a plus.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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