Assistant Account Manager

Job Description

JOB DETAILS

Join the dynamic team at our company as a dedicated, detail-oriented, and highly empathetic Assistant Account Manager. This 100% remote role provides crucial support to Account Managers in client account tasks and back-office management. If you excel in organization, critical thinking, and customer service, we encourage you to apply.

Key Responsibilities:

• Provide outstanding customer service with a strong sense of urgency in resolving member issues.
• Assist Account Managers with various tasks.
• Manage back-office operations, including training and accurate execution of tasks.
• Process billing inquiries and follow up on non-payment issues.
• Maintain accurate records with strong adherence to documenting and naming standard procedures.
• Utilize a strong follow-up system to ensure timely completion of tasks.
• Take detailed notes and actively listen to understand client needs.
• Provide backup support to team members as needed.
• Assist with document communication and respond promptly to emails, calls, and mail.
• Collaborate with Account Managers on account activities and potential issues.
• Mentor other assistant account managers and contribute to personal and organizational development.

Requirements:

• Minimum 1 year of experience in the insurance industry.
• Construction background a plus.
• Highly empathetic with strong active listening skills.
• Strong attention to detail and critical thinking abilities.
• Excellent organizational and multitasking skills.
• Proactive problem-solving mindset.
• Strong note-taking abilities and adherence to documentation standards.
• Ability to manage multiple priorities with a strong follow-up system.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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