Associate Account Manager
Job Overview
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Date PostedJuly 8, 2026
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LocationRemote
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Expiration dateOctober 8, 2026
Job Description
JOB DETAILS
- 3+ years of enterprise account management experience, ideally in fintech, payments, or banking
- Strong communication skills across formats – verbal, written, presentations, and executive-level stakeholder engagement
- Exceptionally organized and calm under pressure – you juggle multiple complex workstreams simultaneously, prioritize ruthlessly when demands compete, and stay solutions-focused when things get hard ; you’re self-directed in knowing who to pull in inside Marqeta and on the customer side, to move things forward
- Self-motivated and intellectually curious, with a track record of staying ahead of industry trends and competitive dynamics
- Demonstrated ability to operate effectively in ambiguous environments – comfortable making decisions with incomplete information and pivoting as situations evolve
- Entrepreneurial mindset with a bias toward action – you don’t wait to be told what to do, you identify what needs to happen and make it happen
- Collaborative team player who works well across functions internally and builds trust with diverse stakeholders on the customer side
- Experience managing global customers with multi-region stakeholder maps
- Demonstrated operational excellence across complex, parallel workstreams: adept at managing competing priorities, maintaining follow-through, and proactively connecting the right internal and external stakeholders to drive outcomes
- Strong data literacy – comfortable using metrics and analysis to shape account strategy and business reviews
- Brings a continuous improvement mindset – consistently seeking better processes and actively leveraging AI tools to work more efficiently and effectively
- Maintaining and growing revenue by identifying new upsell and cross-sell opportunities
- Supporting the strategic efforts of the POD leader in managing key business accounts
- Supporting day-to-day management of segment portfolio
- Ensuring partnership and programs are running smoothly and successfully
- Being a trusted voice on the team and to the customer, and helping them manage their payments programs with Marqeta
- Creating monthly customer-centric content to keep the broader organization apprised of customer updates, key metrics, and other information pertinent to the Revenue & Go-To-Market team
- Adding strategic value to the team by identifying opportunities to drive business and process improvements
- Supporting the development and delivery of high-impact presentation materials in Powerpoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (QBRs, Executive Briefing Decks, process outlines, etc.)
- Performing in-depth analysis to identify macro, business, technology, and pipeline trends for key customers
- Supporting day-to-day customer management processes
- Experience in card issuing/acquiring, payments processing, or embedded payments
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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