Associate Consultant

Job Description

JOB  SUMMARY

Key Responsibilities:

• Lead process discovery sessions with internal stakeholders to map current-state workflows
• Document end-to-end processes, including email-driven and cross-functional workflows
• Identify gaps, inefficiencies, duplication, and hand-off risks
• Develop structured process documentation and artefacts for operational use
• Validate mapped processes with stakeholders to ensure accuracy and alignment
• Maintain organised documentation and version control
• Provide structured and frequent progress updates to key stakeholders
• Support knowledge transfer from the outgoing consultant
• Assist with prioritisation of workflows during the six-week engagement
• Maintain a solutions-focused, positive presence when engaging staff

Must-Haves:

• Up to 5 years’ experience in consulting, business analysis, or operational improvement roles
• Demonstrated experience in process mapping and workflow documentation
• Experience facilitating stakeholder workshops and information-gathering discussions
• Ability to synthesise complex information into clear, structured outputs
• Strong written and verbal communication skills
• Proactive, hands-on working style with regular status reporting

Good-to-Haves:

• Experience using Visio or similar process mapping tools
• Exposure to professional services environments
• Experience supporting internal transformation or operational uplift initiatives
• Familiarity documenting email-based workflows

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