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Associate Director Account Management

Assistant director
Full Time
Application ends: June 5, 2026
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Job Overview

  • Date Posted
    March 7, 2026
  • Location
    Remote
  • Expiration date
    June 5, 2026

Job Description

JOB SUMMARY

Requirements
  • Proven experience identifying problems and developing solutions (via core audit knowledge, and conceptual and analytical thinking) as well as established experience managing time, resources, and projects.
  • Proven experience in strategic account management or client-facing roles, ideally within business process outsourcing, technology, or enterprise services. Experience in Content Moderation, Financial Crime & Compliance, Trust & Safety, or business-to-business environments is preferred.
  • Strong consultative selling and relationship management skills with executive-level stakeholders.
  • Demonstrated success in managing and growing enterprise accounts, responding to requests for proposals, requests for information, and requests for quotation, and leading commercial negotiations.
  • Solid understanding of business operations, industry trends, and competitive landscape.
  • Strong problem-solving skills and ability to navigate complex, matrixed environments.
  • Excellent communication skills—both written and verbal—with the ability to engage and influence stakeholders at all levels.
  • Proficiency with Microsoft Office Suite and customer relationship management platforms (Salesforce preferred).
  • Bachelor’s degree in business, marketing, or a related field; MBA is a plus.
  • Flexibility to travel (approximately 20%).
Responsibilities
  • Serve as the primary point of contact for assigned account, ensuring strong, long-term relationships with key decision-makers and stakeholders.
  • Build and expand relationships beyond traditional buying towers to uncover new opportunities.
  • Gain a deep understanding of the client’s business model, challenges, and goals to proactively identify solutions and growth opportunities.
  • Conduct regular strategic business reviews with clients to communicate performance, discuss initiatives, and align on business objectives.
  • Develop and execute forward-looking account plans that align with client objectives and Concentrix growth targets.
  • Identify, develop, and present multi-service proposals, including Concentrix or partner technology solutions.
  • Actively manage the sales lifecycle for upsell opportunities: from lead generation to proposal development, pricing, negotiation, and closure.
  • Support responses to RFPs, RFIs, and RFQs in collaboration with cross-functional teams.
  • Lead and support contract renewals and commercial negotiations to ensure win-win outcomes.
  • Track contract timelines and proactively engage with clients to ensure timely renewals.
  • Partner with internal stakeholders across Sales Support, Operations, Finance, and Product to ensure delivery excellence and alignment on client initiatives.
  • Provide market and client intelligence to internal teams to inform strategy, product development, and continuous improvement.
  • Maintain and update CRM tools (e.g., Salesforce) with accurate account data, sales activity, and opportunity pipeline information.
Desired Qualifications
  • MBA is a plus.
  • Experience in Content Moderation, Financial Crime & Compliance, Trust & Safety, or B2B environments is preferred.

 

 

 

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