Job Description

JOB DETAILS

What’s in it for you:

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District , one of the Best Companies to Work For in New York , and an Inclusive Workplace .

You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.

Qualifications you’ll bring:

• High School diploma or equivalent when possesses customer service employment
  experience. A minimum 1 – 3 years customer service experience and/or relevant office experience required.

• Experience in positions where adherence to strict confidentiality is required.

• Strong problem-solving skills with effective oral and written communication skills.
• Have strong interpersonal skills and exhibit good judgment.
• Collaborative skills: ability to work in team environment.
• Demonstrated excellent customer service skills including superior accountability and follow through.

• Curiosity to foster innovation and pave the way for growth

• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Your key responsibilities:

• This individual will be part of the outreach experience focused on delivering value added services.
• Establish a meaningful connection which improves the customer experience, increases member health care literacy, and contributes to customer retention. Majority of contact is via telephone, with some written correspondence/e-mail as needed.
• Perform outbound campaigns in support of meeting quality objectives, to welcome new members to plans, and to meet defined objectives as outlined for each campaign.
• Ability to work in a fast-paced environment and deal with the challenges inherent in a call-center atmosphere.
• Deliver excellent customer service on each call.
• Meet individual accessibility and outreach goals, and team goals for industry standard benchmarks.
• Work closely with all other MVP departments, especially Quality, Operations, Utilization Management, Sales and Professional Relations.
• Off call work may include service issue research and resolution, reporting, special projects, etc. Performs other duties as assigned.

• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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