Client Success Specialist (Remote)

Job Description

ABOUT JOB

We are currently seeking candidates for a Remote Full-Time and Permanent role as a Client Success Specialist.

We are seeking an energetic, focused, passionate professional to join our Client Success Team to assist with and execute core business processes in a demanding, fast-paced environment.

Salary Range:

$40,000 – $42,000 USD

DAY TO DAY RESPONSIBILITIES

• Serve as a critical liaison between our clients and internal staff.
• Develop and nurture relationships with our clients one interaction at a time by phone, email, online chat, and text.
• Calmly assist and respond to demanding clients, resolving issues quickly and to completion.
• Assure total client satisfaction during each interaction.
• Respond to an average of 40-60 client interactions per day (between voice, email, chat, and text).
• Identify improvements to existing processes to increase efficiency, quality, and service to customers.
• Support the Partner Success team, QA team, and Processing team to answer any client-related questions through chats, tickets and video chat.
• Communicate within the Client Success Team and coordinating task coverage
• Report bugs, challenges, and potential improvements to our systems with detailed documentation and work with our engineering team to resolve
• Work together as a Team to ensure that we are finding and implementing efficiencies in processes, workflows, and division of responsibilities within the team

REQUIREMENTS

• Strong alignment with Virtuance’s company values
• Strong technical aptitude, experience in Google Apps, MS Office, CRM applications, solid digital file management skills; and proven ability to learn new systems quickly.
• Creative, resourceful, process-focused, detail-oriented, efficiency-driven
• Ability to plan, prioritize, and execute various tasks in a busy environment with many interruptions.
• Taking pride in making clients happy, demonstrating accountability and ownership of any issue; working through even the toughest challenges with a positive mindset and demeanor
• Ability to be open, honest, and direct in giving and receiving feedback.
• Knowledge of real estate or digital photography is a plus.
• Ability to pass a drug screen and background check.

WHAT WE OFFER

Compensation: A competitive base salary growth potential.Benefits: Our team members are the foundation of our company, as such, our generous benefits package includes:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Mental Health Support (via Teladoc)
• Generous 401k Employer Matching
• Long-Term Disability Insurance
• Paid Time-Off

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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