Concierge Receptionist – Full Time – Remote

Job Description

JOB   SUMMARY

Responsibilities:  

• Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses.
• Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly.
• Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members.
• Book appointments based on the patient’s desired time and location accommodating their requests based on company policy
• Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience.
• Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, Revenue and Billing.
• Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR.
• Maintain a professional, positive, and poised attitude when interacting with members.
• Ensure that all policies and procedures are closely followed to provide a high-quality patient experience
• Performs related duties as required

Experience
We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:

• High School degree or higher
• 1-3 years of customer service, hospitality, medical office, concierge or related experience.
• Excellent administrative background, especially in managing customers on the phone required.
• Strong database and systems skills required.

Skills
To be successful in this role, candidates will demonstrate the following:

• Exceptional organizational and interpersonal skills
• Ability to efficiently execute (and often improve) established office routines and policies.
• Excellent attention to detail and a conscientious personality type
• Excellent communication skills and the ability to work cross-functionally among departments and teams
• Ability to think and work independently

Compensation

Range: $20-$30 per hour

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#PA2ASSISTRevolution
#GlobalAssistantConnect
#BusinessEmpowerment
#VirtualPAPlatform #SkillMatchmaking
#EfficientAssistance
#QualityServiceConnection
#SimplifyDelegateThrive
#PA2ASSISTImpact
#EmpoweringCollaboration