Customer Operations Communication Specialist

Job Description

ABOUT JOB

• Excellent written and verbal communication skills.

• Outstanding organizational and time-management skills.

• Experience and knowledge in copywriting, proofreading and editing.

• Works well under pressure and meets tight deadlines.

• Proficient in basic computer software such as Word, Excel, Microsoft, etc.

• Team-oriented and able to work in a collaborative environment.

• Bachelor’s degree preferred but not required.

• Serve as a point of contact for internal media requests and delivery of information.

• Create, coordinate, and maintain external and internal communications process flows.

• Create effective communication strategies during scheduled, charter, and irregular operations.

• Maintain library of approved scripts and liaise with Media and Marketing departments for ad-hoc scripts.

• Communicate all information proactively and timely with the designated management including Executives and internal/external customers.

• Communicate service recovery with internal and external customers.

• Maintain Staff Contacts as it relates to the Communications Hub.

• Other duties as assigned.