Customer Service Assistant

Job Description

JOB  DETAILS

What You’ll Be Doing

• Managing inbound and outbound customer calls with professionalism and empathy
• Assessing customer needs and providing accurate, timely resolutions or referrals
• Recording all customer interactions and case details in CRM systems in real time
• Managing cases end-to-end, ensuring follow-through and resolution
• Collaborating with internal teams to escalate and resolve complex enquiries
• Contributing to a high-performing, customer-centric team environment

What We’re Looking For

• Strong communication and interpersonal skills
• A customer-first mindset with the ability to problem-solve effectively
• Confidence working with systems, data entry, and digital tools
• High attention to detail and ability to multitask
• Reliability, adaptability, and a collaborative approach
• Completion of Year 12 (or equivalent)

Experience in customer service or call centre environments is highly regarded.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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