Customer Service Assistant

Job Description

ABOUT JOB

The Customer Service Assistant supports the Customer Service Representative  team by helping keep projects organized, tracking workflow details, maintaining accurate records, and assisting with day-to-day administrative and production support. This role is focused on internal coordination and back-up support, with the potential to own a few accounts with experience.

Key responsibilities

• Support the team with day-to-day project tracking and workflow coordination.
• Assist with daily audit and project sweep reports to help identify inactive work and other items that need attention.
• Communicate with the production team in India to help resolve errors, clarify details, and keep work moving.
• Help route projects through the production process by gathering information, updating records, and following established procedures.
• Maintain and organize client procedures, style sheets, and other reference materials.
• Support the team with administrative tasks such as email cleanup, folder organization, and document maintenance.
• Help identify opportunities to improve workflows, procedures, and internal documentation.

Qualifications

• Strong organizational and communication skills.
• High attention to detail and accuracy.
• Ability to follow established processes and support multiple priorities.
• Comfort working with internal teams to keep work on track.
• Willingness to learn publishing workflows, production terminology, and department procedures.
• Ability to manage several projects and tasks on a daily basis.
• Experience in customer service, publishing, production, or administrative support.
• Solid working knowledge of Microsoft Office, particularly Outlook, Excel and Word.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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