Customer Service Assistant

Job Description

ABOUT JOB

We’re looking for a friendly and organized Customer Service Assistant to be the first point of contact for our customers. In this role, you’ll provide excellent phone, and online support, keep accurate records of customer interactions, and help ensure our customer service operations run smoothly. This is a paid position ideal for someone who enjoys helping people, working with data, and learning new systems.

What You’ll Do

• Greet customers warmly and assist with questions in person, by phone, and online
• Record and track customer interactions accurately in databases and records management systems
• Use Microsoft Office (Word, Excel, Outlook) to create reports, correspondence, and documentation
• Organize and file customer records alphabetically and numerically for easy retrieval
• Search internal databases and online resources to provide information and support customer requests
• Perform accurate and efficient data entry
• Maintain filing systems, update records, and support data collection efforts
• Contribute to overall productivity by keeping documentation organized and up to date
• Provide timely follow-up on customer inquiries and escalate issues when needed

What You’ll Bring

• Strong written and verbal communication skills with a clear, professional tone
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort using databases
• Experience with alphabetical and numerical filing systems
• Excellent organizational skills and the ability to prioritize in a busy environment
• Technical comfort with software troubleshooting and data entry
• Ability to handle multiple tasks while maintaining accuracy and efficiency
• Friendly, approachable customer service style
• Basic research skills using online resources and internal databases
• Comfort working with computers, productivity software, and data collection tools

Preferred (Nice to Have):

• Previous experience in a customer service, administrative, or records management role
• Familiarity with CRM systems or similar customer databases

Pay: From $23.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Professional development assistance

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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