Customer Service Associate

• • High school diploma or equivalent (GED).
  • Minimum of 1-year customer service-related experience.
  • Proficiency in computer literacy, including Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment.
  • Ability to interface with end-users professionally and with a sense of urgency.
  • Excellent communication skills, both verbal and written.
  • Ability to work effectively both individually and as part of a team.
  • Competency in performing multiple functional tasks.

  Ability to meet the employer’s attendance policy.

“The pay range for this position starts at $22.50 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Interact daily with customers, service technicians, managers, and vendors, providing exceptional customer service.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain office supplies inventory and place orders when necessary.
• Perform basic administrative tasks such as filing, photocopying, and scanning documents.
• Adhere to all safety procedures and demonstrate high levels of safety awareness.
• Perform an acceptable volume of work in a timely, efficient, and accurate manner, meeting or exceeding client expectations.
• Operate peripheral equipment as needed.
• Notify supervisors of potential hazards and follow security and privacy policies to protect informational assets.
• Possess close vision and the ability to focus.
• Perform other duties as required and participate in cross-training for other functions.