Customer Service Clerk

Job Description

ABOUT JOB

Our client  is seeking a dedicated and professional Customer Service Clerk to join our growing team.

As a Customer Service Clerk, you will be the first point of contact for our clients, playing a crucial role in maintaining our reputation for excellence by delivering outstanding support and ensuring customer satisfaction. The offered salary for this role is between $25 – $40 per hour, commensurate with experience.

Responsibilities

Serve as the primary point of contact for customer enquiries via phone, email, and other communication channels.
Professionally handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Process customer orders, prepare correspondence, and fulfil customer needs to ensure satisfaction.
Keep records of customer interactions, process customer accounts, and file documents.
Liaise with internal departments such as logistics and sales to coordinate customer service efforts.
Follow communication procedures, guidelines, and policies to maintain a high standard of service.
Identify opportunities to improve the customer experience and provide feedback on the efficiency of the customer service process.

Qualifications

Proven experience in a customer service or client-facing role.
Excellent verbal and written communication skills with a professional telephone manner.
Strong active listening, problem-solving, and organisational skills.
Proficiency in Microsoft Office Suite and experience with CRM software.
Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment.
A minimum of a high school diploma or equivalent.
Experience within the agriculture, logistics, or food production industry is highly desirable but not essential.
A genuine desire to provide the best possible service to our customers.

Benefits

A competitive hourly wage.
Opportunity to be part of a dynamic and growing company in the essential agri-food sector.
A supportive and collaborative team environment.
Opportunities for professional growth and development within the organisation.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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