Customer Service Receptionist

Job Description

ABOUT JOB

• Managing location-wide calendar to schedule buying and selling appointments, and all location visitors to maximize productivity and flow.
• Responding efficiently and accurately to customers, guiding them through troubleshooting, explaining possible solutions to challenges and concerns, and ensuring that clients feel supported and valued.
• Completing call notes and call reports as necessary and document all call information according to standard operating procedures.
• Verifying and updating customer account profiles, providing updates and information about billing, shipping, warranties and other account items.
• Processing orders, transactions and updating customer account information as needed.
• Researching required information using available resources.
• Gaining proficiency in internal computer systems and ensure accuracy of all procedures while utilizing software, databases, scripts, and tools appropriately.
• Participating in cross-training and being flexible to perform varying roles whenever necessary to operate and run the location.
• Communicating and collaborating with internal departments to successfully provide the highest level of customer service.

• Excellent verbal and written communication skills
• A strong conversationalist who can be personable and connect with a range of personalities
• Working knowledge of Customer Service principles and valuing the client experience (Luxury Preferred)
• Ability to work independently and/or as part of a team as needed
• A positive mindset and a great team player
• Ability to multitask, prioritize and manage time effectively
• Individuals who are open to receiving feedback and are always willing to learn
• Strong proficiency working with eCommerce platforms
• Prior experience (at least 1 year) working in a call center environment preferred
• Prior experience (at least 1 year) using phone, email and/or chat systems preferred
• What We Offer

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long-Term Disability Insurance
• Employee Discount

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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