Customer Service Representative

Responsibilities:

• • Resolve customer complaints via phone, email, and social media.
  • Attracts potential customers by answering product and service questions
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Prepares product or service reports by collecting and analyzing customer information
  • Close out or open call records
  • Handle changes in policies or renewals
  • Handling the tech problem related to our products and services