Customer Service Representative

Job Description

ABOUT JOB

We are looking for a Customer Service Representative . This is your opportunity to join a global technology company, driving energy innovation for a balanced planet.

What’s in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
• Thrive in a company that values sustainability, drives a safety-focused culture, and empowers its employees through continuous improvement
• The chance to Improve Lives in our community with regular outreach and volunteerism opportunities
• The chance to join a learning and problem-solving culture
• Comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more!

What You Will Do:

• Support all customer service functions
• Accurately process customer transactions such as orders, quotes, returns, credits, debits, and non-conformances.
• Provide accurate and timely information regarding the availability of in-stock items.
• Obtain accurate information relating to shipment dates and the expected date of delivery.
• Answer inquiries from customers, providing basic sales order information and status.
• Present price, credit, and terms in accordance with standard procedures.
• Communicate professionally & effectively with customers when delivering both good and bad information. This would include both verbal and written communications.
• Identify and quote the appropriate sales solution to meet the customer requirements.
• Manage internal and external resources to ensure sales quotes are accurate and on time.
• Communicate customer feedback for customer experience information and future product development.

Position Details:

• Work week and shift: Monday through Friday, 7 AM to 4 PM
• Compensation package offered: Competitive hourly rate and eligibility for a quarterly bonus
• New hire training provided

Minimum Qualifications:

• High School Diploma or equivalent.
• 2 years of experience in a manufacturing facility in some form of inside sales, shipping or customer service role or a bachelor’s degree in place of working experience.
• Proficiency in MS Windows, Word, Excel, and PowerPoint
• Strong development skills.
• Strong oral and written communication skills.
• Ability to solve problems with little supervision
• Excellent interpersonal skills.
• Immigration sponsorship is not offered for this role

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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