Customer Service Representative

Job Description

ABOUT  JOB

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice for our customers, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energy and organizational skills will help create a positive experience for every caller and visitor, fostering loyalty and satisfaction. If you thrive in a fast-paced environment, enjoy assisting others, and possess strong communication skills, this is the perfect opportunity to showcase your talents and grow your career.

Duties

• Respond promptly to customer inquiries via multi-line phone systems, email, and in-person interactions with a positive attitude.
• Manage front desk operations, including greeting visitors, handling check-ins, and directing calls efficiently using office management tools.
• Utilize computer literacy and productivity software such as Microsoft Office, Google Workspace, and QuickBooks to update records, process transactions, and maintain accurate data entry logs.
• Perform clerical tasks such as filing, proofreading documents, managing calendars, and supporting administrative functions to ensure smooth office operations.
• Provide excellent customer support by addressing questions, resolving issues promptly, and maintaining professional phone etiquette.
• Assist with bookkeeping tasks including invoicing, billing, and basic financial recordkeeping using QuickBooks or similar software.
• Support office management activities by organizing supplies, managing appointments, and ensuring the overall productivity of the front desk area.

Skills

• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry.
• Excellent organizational skills with the ability to multitask effectively in a busy environment.
• Previous office experience or administrative background preferred; experience as a dental or medical receptionist is a plus.
• Bilingual abilities are highly valued to serve diverse customer needs effectively.
• Knowledge of multi-line phone systems and phone etiquette to handle high call volumes professionally.
• Technical proficiency in office management software like QuickBooks for bookkeeping tasks.
• Exceptional time management skills to prioritize tasks efficiently while maintaining accuracy in clerical work.
• Customer service expertise with a friendly demeanor and strong interpersonal communication skills.

Pay: $24.23 – $29.18 per hour

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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