Customer Service Representative

The candidate is responsible for handling inquiries, resolving issues, and delivering a positive customer experience across all communication channels.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and courteous manner

• Resolve customer issues efficiently and effectively while maintaining a high level of customer satisfaction

• Document customer interactions and update account records accurately in the system

• Escalate complex issues to appropriate teams or supervisors when needed

• Maintain knowledge of company products, services, and policies to provide accurate information to customers

• Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction scores

• Follow communication scripts and standard operating procedures where applicable

• Participate in training and coaching sessions