Customer Support Representative

Job Description

ABOUT JOB

We’re seeking a customer-obsessed problem solver with strong communication skills to support our clients.

It requires strong attention to detail, excellent communication, and the discipline to operate within structured, high-impact processes.

Job Details

• Title: Customer Support Representative
• Compensation: $48,000–$58,000
• Reports To: Customer Success Manager
• Location: Fully remote
• Job Type: Full-Time
• Benefits: Medical, Dental, 401(k) match, short- and long-term disability, life insurance

This Role Is a Great Fit If You:

• Are process-driven, organized, and highly detail-oriented
• Communicate clearly, professionally, and with empathy
• Have a strong work ethic and reliable follow-through
• Demonstrate high empathy for borrowers navigating financial stress
• Are a quick learner who can master new program rules with guidance
• Are a dependable team player who follows processes and asks questions when needed

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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