Front Desk Assistant

Job Description

ABOUT JOB

Provide first-point-of-contact support to clients and visitors, manage incoming communications, and perform key administrative tasks while ensuring strict adherence to internal protocols and accurate handling of client information.

REQUIREMENTS

Key Responsibilities

• Customer Service & Phone Support

• Answer and manage incoming phone calls in a professional and courteous manner.
• Route inquiries according to established procedures and protocols.
• Receive and document client information from the firm in compliance with internal guidelines.
• Administrative & Documentation Support

• Complete and maintain required forms for permit and service-related processes.
• Accurately record time spent per client in the internal system.
• Assist with service billing, retainers, and basic collections follow-up.
• Task & Schedule Management

• Manage calendars, tasks, and reminders using Outlook.
• Organize and maintain digital files in Google Drive.
• Follow up on pending requests and administrative tasks in a timely manner.

Core Competencies (Soft Skills)

• Strong customer service orientation
• Highly organized and detail-oriented
• Proactive with a strong sense of urgency
• Effective problem-solving skills
• Fast-paced, driven, and results-oriented

Technical Skills (Hard Skills)

• Proficient in Microsoft Office
• Fluent English (required for interaction with government agencies)
• Experience with Google Drive
• Professional phone handling skills
• Task and calendar management using Outlook

Preferred Experience

• Previous experience in reception, front desk, or administrative roles
• Time tracking and client-based time entry experience
• Exposure to service billing, retainers, and collections processes

Education

• High School Diploma or some college coursework (administrative or related fields preferred)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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