Front Desk Associate

Job Description

ABOUT JOB

• Receive incoming phone calls and triage calls to the appropriate team members.
• Become an expert in our practice software for incoming communications and scheduling appointments.
• Greet patients for their in-person appointments, check-in/check-out.
• Complete super-bills for non-surgical services rendered, explain fees and take payments for service as well as assist in end-of-day payment reconciliations.
• Schedule follow-up appointments and provide reminders through email, text, or call.
• Ensure our waiting room is tidy, welcoming and comfortable for our patients.
• Assist in general office duties and other duties as required.

• High school diploma or GED at minimum; college degree encouraged
• Excellent communication skills
• Exceptional customer service skills
• Some office and/or retail experience Preferred Experience:
• Clinical knowledge of aesthetic and/or medical terminology
• Basic computer systems such as Microsoft and Google suites, as well as software programs for scheduling and organizing documents

• Clinical knowledge of aesthetic and/or medical terminology
• Basic computer systems such as Microsoft and Google suites, as well
  as software programs for scheduling and organizing documents