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General Manager

General manager
Full Time
Application ends: September 27, 2026
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Job Overview

  • Date Posted
    June 27, 2026
  • Location
    Remote
  • Expiration date
    September 27, 2026

Job Description

JOB DETAILS

We are looking to expand our team with the addition of a General Manager. A successful applicant will be expected to work with the Assistant Manager and Game Facilitators. The ideal candidate will be an individual with strong customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming-related.
This is a full-time, permanent position. Hours of work must be flexible to meet the needs of the business. Hours worked will be a mixture of days, evenings, and weekends.
SUMMARY OF DUTIES AND RESPONSIBILITIES
Business Development
  • Oversee day-to-day operations including interpreting and communicating company goals.
  • Help develop company initiatives focused on business growth and aid in implementing initiatives among internal staff.
  • Help raise brand awareness and drive company sales through local event involvement, and marketing campaigns as directed by our marketing department.
  • Engage and respond to customer emails and phone calls.
  • Participate in various business-focused meetings, including regular additional training, development of skill set, and company initiatives.
Customer Relations
  • Creating a lasting impression on customers through a high/positive energy attitude.
  • Ensuring customer satisfaction is a high priority and always top of mind.
  • Proactively greeting and interacting with all customers.
  • Receive and communicate customer suggestions for business process improvement.
Staff Relations
  • Scheduling duties, as required, to ensure peak periods are properly staffed.
  • Leading in the hiring of new employees and creating a talent pipeline focusing on business development for all roles.
  • Overseeing employees, including coaching formally and informally.
  • Creating development plans for staff members and business development.
  • Aiding in training and evaluations of new and current employees.
  • Training, creating and presenting evaluations, and development of new and current employees.

 

 

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