Office Assistant

Job Description

ABOUT JOB

Our client is currently hiring an Office Assistant to join our team. The Office Assistant acts as liaison between our customers and our laboratory personnel while maintaining other daily tasks and duties. Our ideal candidate is a positive, team-oriented “doer” with excellent organizational and communications skills. The ability to manage processes, work independently to meet time-bound goals, and be self-directed are key attributes. Knowing how to under promise and over-deliver, and ask for help when needed, would be welcomed approaches to the task at hand.

Responsibilities:

• Answering phone calls and directing calls or taking messages.
• Filing, mail preparation, data entry, & proofreading.
• Managing the daily Admin-related tasks.
• Manage incoming customer emails, Chain of Custody / sample issues, and customer supply orders.
• Establishes and maintains long-term relationships with customers by functioning as the primary point of contact between client and lab personnel.
• Fields inquiries regarding new sample submissions and current sample status, performs outreach to clients to capture missing information or communicate challenges/manage expectations regarding timing.
• Handles client concerns regarding work and circumstances within and outside the lab’s control.
• Communicates pricing, including helping clients understand pricing rationale.
• Working with customers to ensure invoices are paid on time.
• Will complete other tasks and duties as assigned.

Requirements:

• High School Diploma or GED equivalent

– Ability to type 40 – 60 words per minute

• Good communication skills
• Ability to multitask in a fast-paced environment
• Excellent written and verbal communication skills are mandatory.
• Ability to work effectively alone or with co-workers to accomplish goals.
• Willing to work extended hours when necessary.

Benefits

• Company Sponsored Benefits: (Eligible 1st of the month following 60th day of employment)
• Medical
• Dental

– Short- and Long-Term Disability

• Life / AD&D
• Paid Time Off
• Company Contribution Benefits:
• Monthly HSA of $35.00

– 401(k) – 4% match on Employee 5% contribution (Eligible 12 months after date of hire)

• Supplemental Insurance

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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