Operations Specialist / Virtual Assistant

Job Description

JOB  DETAILS

What You’ll Own

• Creating and documenting SOPs for core platform operations (onboarding, support, content rollout, member journeys).
• Building and improving customer service, support, and member‑experience workflows.
• Overseeing day‑to‑day operations of the community and making sure things don’t slip through the cracks.
• Helping structure how content, courses, and challenges are rolled out and supported.
• Identifying inefficiencies in the platform and member experience, and prototyping better systems.
• Supporting the transition from “scrappy early‑stage” to a more organized, repeatable platform.

What I Care About

• You think in systems, not tasks.
• You communicate clearly, directly, and with context.
• You take initiative and don’t wait to be told every step.
• You’ve built, not just supported, operations before (community, SaaS, education, or services).
• You’re comfortable with ambiguity and are excited to help shape how this runs from the ground up.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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