Program Support Officer – Remote

Job Description

JOB  DETAILS

What you’ll be doing

• Convert registrations to enrolments across all BHCo programs by engaging participants over the phone, building rapport, and supporting them to take the next step in their health journey.
• Manage inbound and outbound enquiries, referrals, inboxes, ensuring participants and health professionals receive timely, professional, and supportive responses across all channels.
• Provide generalised program support, helping participants understand program requirements, navigate processes, and feel confident in their participation.
• Maintain thorough and accurate records across all systems and other platforms to support smooth program delivery, reporting, and compliance.
• Schedule health coaching appointments for participants, balancing participant preferences with availability.
• Participate in regular quality assurance assessments to ensure you’re consistently meet our high standards of care, professionalism, and impact.
• Provide technical support to participants completing our programs online, including troubleshooting basic access, login, or platform navigation issues.
• Assist with additional tasks across the business as required, supporting colleagues and contributing to the wider Service Delivery team.

What makes you a great fit

• You hold a tertiary qualification in a health-related field.
• You have at least 1 year experience in a customer service or sales role within the health industry.
• Experience working with and towards KPIs with a strong focus on meeting and exceeding team and individual KPIs.
• You bring urgency and focus to every task, tackling high call volumes with confidence and diligence.
• Ability to excel in high pressure environments and willingness to dig in.
• You’re an autonomous high achiever who isn’t afraid to fail and learn new things.
• Naturally organised with a knack for planning and prioritising effectively.
• Tech-savvy and resourceful, with a proactive attitude to learning.
• You have a team first mentality and an aptitude for collaboration.
• You hold a current (or are willing to attain) Working With Children’s Check and National Police Check.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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