Receptionist/Administrative Assistant

Job Description

ABOUT JOB

we’re looking for a part-time Receptionist/Administrative Assistant to join our team.

The ideal candidate will be friendly, professional, and service-oriented. Availability to work weekends is a non-negotiable requirement. This role serves as a key point of contact for members and guests, ensuring a welcoming experience while maintaining efficient front desk operations.

Responsible to provide reception and administrative support with emphasis on the front entrance/front desk by transferring calls, directing members and guests to areas of the Club and handling special requests exceeding expectations of the membership; also responsible for enforcing the policies and procedures of the Club on a consistent basis, programming the Signera, editing and posting to website and setting up functions in the website and making reservations; coordinating blast emails and creating/communicating special events flyers.

Responsibilities:

• Greet all members and guests with a friendly, cheerful and helpful attitude and in an efficient manner
• Provide excellent customer service
• Accurately plan, schedule and record all reservations required for member events and dining; provide required reservation list for dinner, lunch and/or events and follow up accurately and in a timely manner to fulfill requests by confirming all reservations either by calling or emailing appropriate member and communicate reservation numbers, special requests and details to Food & Beverage team
• Maintain current presentations for lobby display which may include creating promotional flyers for Club events and posting them in appropriate areas
• Support Member Services Coordinator as requested as well as other Departments; such as, Accounting during seasonal and billing deadlines (specifically inputting chits and executing billing statements)
• Perform various administrative duties as needed
• Operate office equipment, telephone system, etc. and order office supplies and maintain appropriate inventory as required
• Contact repair service for any malfunctions of office machines
• Responds promptly to member/guest needs, solicits member feedback to improve services, meet deadlines
• Speaks clearly, listens and gets clarification, responds positively to questions, practices diplomacy when needed
• Contributes to building a positive team spirit; puts success of team above own interests
• Transfer calls according to standard operating procedures
• Treats members/guests and fellow employees with respect, keeps commitments, works with integrity and ethically upholds organizational values
• Other duties as assigned

Requirements:

• HS Diploma or GED
• Experience that is directly related to the duties and responsibilities specified
• Or any similar combination of education and experience
• Demonstrated polished, professional appearance and presentation
• Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced environment
• Ability to have flexibility in hours/days of work and be responsible for desk coverage during operating hours
• Ability to enforce policies while maintaining a high professional demeanor
• Ability to maintain quality and safety standards
• Strong computer skills required to work with the following programs: Outlook, Excel, Word, PowerPoint, Website management
• Excellent administrative and mathematical skills
• Strong reasoning ability and critical thinking skills
• Demonstrated strong oral and written communication skills to a wide variety of constituents
• Excellent interpersonal/relationship-building skills
• Proven record of providing excellent internal and external customer service
• Must be available to work weekends

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#PA2ASSISTRevolution
#GlobalAssistantConnect
#BusinessEmpowerment
#VirtualPAPlatform #SkillMatchmaking
#EfficientAssistance
#QualityServiceConnection
#SimplifyDelegateThrive
#PA2ASSISTImpact
#EmpoweringCollaboration