Receptionist/Customer Service Representative

Job Description

ABOUT JOB

We are seeking a Receptionist / Customer Service Representative to join our team , New Jersey office. This role serves as a key connection point between our customers and the Sales Team, ensuring that all product inquiries, service questions, and order requests are accurately routed and addressed.

The ideal candidate will manage incoming calls, Leads, Cases, and the Sales Team inbox when out of office; process all Will Call cash and credit card transactions; and provide dependable support for any customer issues that arise. They should be able to step into the customer’s perspective, communicate with empathy, and advocate for a positive experience.

This role calls for professionalism, patience, solid technical and communication skills, and a proactive attitude. As a Receptionist/Customer Service Representative, your main objective is to consistently meet and surpass our customer service standards.

Key Responsibilities:

• Communication & Support: Manage high volumes of incoming calls and address inquiries via telephone, email, in-person interactions, and live chat.
• Sales Liaison: Serve as the primary point of contact between customers and the Sales team, ensuring that all inquiries and orders are accurately routed.
• CRM Management: Log all customer interactions, Leads, and Cases in the CRM in a timely manner.
• Sales Support: Assist the Sales team with outreach, customer support tasks, and processing Return Merchandise Authorizations (RMAs).
• Office Administration: Handle incoming mail and deliveries, including sorting and distributing items to the appropriate departments. Perform clerical duties including filing, data entry, document management, and meeting coordination
• General Administrative Support: Provide additional administrative assistance as needed.

Compensation:

• Hourly $24.04 to $28.85/hr. (Salary equivalent to $50-60K) + 5% Bonus

Benefits:

• 401(k) company matching up to 3%
• Health, Dental and Vision insurance
• Employer paid LTD, Life Insurance
• 16 Paid Holidays
• Paid Vacation
• Sick Days

Job Schedule:

• Monday to Friday
• 8:00 am to 5:00 pm

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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