Receptionist/Human Resources Assistant

Job Description

ABOUT JOB

We are looking for an experienced full-time Receptionist/Human Resources Assistant . This role is responsible for answering incoming calls and answering questions on key inquiries and needs during core business hours. This role maintains confidentiality and issues donation forms for cash and food donations received in the lobby. This role supports the secure and accurate processing of incoming mail, donations, agency payments, cash, and gift card contributions by following established mail handling, confidentiality, recordkeeping, and funds management procedures to ensure timely routing, processing, and safeguarding of organizational assets. The role assists the Human Resources Manager/Recruiter with posting open positions internally and externally, monitoring incoming resumes for all departments and locations, and helps in the coordination of resume file destruction.

Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account/ Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-term Disability & Long-term Disability
• 401k
• Paid Time Off
• 13 Paid Holidays
• Employee Assistance Program

Job Accountabilities:

• Responsible for answering the primary telephone line and handling route inquiries, troubleshooting issues for callers, and transferring callers to the appropriate staff/department during core business hours.
• Monitors out-of-office availability of staff through Microsoft Outlook calendars.
• Assist the Human Resource Manager/Recruiter with job postings, phone calls from prospective candidates, resume filing, and manage the record retention and destruction of those files for the Human Resources Department.
• Liaison for troubleshooting and coordinating service for photocopiers with the IT Manager.
• Coordinate departmental orientations for all new hires and follow up on completion.
• Assist the HR department and marketing/communications with staff notes.
• Receive office mail and forward sensitive mail to the Chief Administration Officer per the mail processing procedure. ,
• Total, sort, and batch the mailed donations, dropped off donations, agency payments, and payments to Customer Service and submit to the Finance Department as soon as feasible.
• Ensure safe handling of donations by securing them at the front desk when not in direct eye contact and following established funds-handling and confidentiality procedures.
• Receive packages and forward them to the Accounting Coordinator for processing unopened
• Assist in creating employee training certificates, assembling employee/board packets, and ordering lunches as needed.
• Maintain the in-office greeting and door signage for closures or delayed openings due to weather and scheduled closures.
• Ensure the breakroom and coffee pots are cleaned and maintained at the end of the day.
• Performs other duties and responsibilities as directed.

Education and Experience:

Education: High school diploma required; Associate’s degree preferred.

Experience:

• Two to five years’ experience as a receptionist/administrative assistant or equivalent.
• Spanish-speaking ability a plus.

Knowledge, Skills, and Abilities:

• Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations
• Ability to work as part of a high-performance team and be a strong team player.
• Passion for customer service excellence (internal and external), professional and friendly telephone
• personal boundaries. Must continuously provide a welcoming, positive, and helpful attitude at all times.
• Must be friendly, outgoing, helpful, positive attitude, comfortable speaking to people, and

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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