Receptionist/Office Assistant

Job Description

JOB DETAILS

We are seeking a highly organized and personable Receptionist/Office Assistant to serve as the front desk point of contact for our Personal Injury Practice Group. This role is critical to ensuring a smooth, professional, and welcoming office experience for clients, visitors, and staff.

This is a fully in-office position requiring a consistent presence Monday through Friday, 9:00 AM to 6:00 PM (ET). The ideal candidate thrives in a fast-paced environment, excels in customer service, and takes pride in maintaining an organized and efficient office.

Key Responsibilities

Front Desk & Reception (Primary Focus)

• Serve as the first point of contact for all clients, guests, and visitors, delivering a professional and welcoming experience
• Monitor office entry and manage door access for guests and clients
• Operate a multi-line phone system to answer and route incoming calls promptly and accurately
• Review case information in SmartAdvocate to direct calls to the appropriate staff
• Manage and distribute main voicemail inbox, ensuring timely follow-up

Client Service & Office Coordination

• Provide exceptional customer service to in-office and remote team members
• Liaise with intake specialists to assist with new client matters and proper case assignment
• Maintain strict confidentiality of all client information and adhere to data privacy standards

Administrative & Mail Handling

• Receive, scan, and distribute all incoming mail, including sensitive legal and medical documents
• Prepare and coordinate outgoing mail and packages
• Support accounting processes by assisting with depositing funds and tracking payments

Qualifications

• Prior experience in a receptionist, front desk, or office assistant role strongly preferred
• Excellent communication and interpersonal skills with a polished, professional demeanor
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Experience with multi-line phone systems (Zoom Phone preferred)
• Familiarity with case management software (SmartAdvocate preferred)
• High level of discretion when handling confidential and sensitive information

Compensation: The hourly rate for this position ranges from $18-$20/Hour., with the final rate to be determined by the Hiring Manager, based on the candidate’s credentials, experience level, and overall skill set.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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